First, let's define a few terms to make sure we are on the same page:
Screen: The physical screen of your device. The LCD, lens, and digitizer are all part of your screen.
Screen Protector: This is the tempered glass, PMMA film, or Nano Liquid that sits on the top of your Screen.
Lifetime Warranty: replacement of your "Screen Protector", this is included on all Fortress Screen Protection products and does not require registration.
OATH Reimbursement: This is the reimbursement for the repair of a broken "Screen", our OATH requires the registration of a serialized PIN within 30 days of purchase.
OK, now that we have those defined let's get your questions answered!
If your "Screen Protector" is cracked, simply follow this link to order your Lifetime Warranty Replacement: fortressup.com/replacement
If your "Screen" is cracked, please follow this link to file a claim (this is only if your actual device has been damaged): fortressup.com/oath